Summary of the Internal Communications & Brand Specialist job at Experian

Company Description

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.

Check out Experian Life on social or explore our Careers Site (experian.com/careers) to understand why.

Job Description

The Internal Communications & Brand Specialist will play a key role in bringing this to life. Working closely with leaders, HR and global communications teams, the role will develop compelling stories, deliver communication campaigns and help create a consistent employee and employer brand experience. It is a hands-on specialist role that combines strategic thinking with excellent execution and content creation.

Key Responsibilities Internal Communications & Employee Engagement

·       Deliver communication plans that support business priorities, organisational change and employee engagement.

·       Translate business strategy and complex topics into clear, engaging employee-focused narratives.

·       Own and maintain the site editorial calendar

·       Manage internal communication channels and produce high-quality content for newsletters and campaigns.

·       Draft executive communications including emails, blogs, articles, speeches, talking points and leadership presentations.

·       Develop engaging presentations, visual assets and digital content using PowerPoint, Canva and other communication tools.

·       Coordinate multimedia and campaign assets with designers and external partners when required.

·       Develop communication toolkits and manager cascade materials where required.

·       Support town halls, leadership visits, ERG activities, CSR and wellbeing initiatives through end-to-end communications.

·       Capture and share stories that celebrate people, innovation and business achievements.

·       Measure communication effectiveness, gather feedback and recommend improvements.

·       Build trusted relationships across HR, Talent Acquisition, Site Leadership and Global Communications.

Employer Brand & External Communications

·       Support delivery of the employer brand strategy in alignment with Experian's global brand strategy.

·       Create content for social media, conferences, awards, thought leadership and media opportunities.

·       Own Experian positioning during technology conferences and other

·       Ensure all communications reflect Experian's brand standards and governance.

Desirable Experience

·       Experience in a global or multinational organisation.

·       Experience supporting change or transformation communications.

·       Knowledge of employer branding, social media and internal communication platforms.

·       Experience within technology, shared services or Global Delivery Centre environments.

Behaviours

·       Acts with an enterprise mindset, balancing local priorities with the wider Experian strategy.

·       Builds trusted relationships and collaborates across teams and functions.

·       Communicates with clarity, empathy and credibility.

·       Demonstrates creativity while maintaining high standards of quality and brand consistency.

·       Takes ownership, delivers at pace and continuously looks for better ways of working.

·       Champions inclusion and helps create an engaging employee experience.

Success Measures

·       High-quality, timely communication that supports business priorities.

·       Strong employee engagement and leadership visibility.

·       Strong alignment with Experian’s GDC, regional and global communications teams as well as consistent application of Experian's global brand and communication standards.

·       Positive stakeholder feedback and measurable communication impact.

Qualifications

• Experience in internal communications, corporate communications, employer branding or a related communications role.
• Excellent writing, editing and storytelling skills with the ability to adapt messages for different audiences.
• Experience supporting senior leaders with communication materials and presentations.
• Strong stakeholder management and collaboration skills within a matrix organisation.
• Excellent organisation and project management skills, balancing multiple priorities.
• Experience creating engaging digital and visual content using PowerPoint, Canva or similar tools.
• Working with designer tools as Illustrator and Photoshop is considered an advantage.

Additional Information

Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here