Summary of the Technical Writer job at Accenture Federal Services

We are seeking a highly skilled Technical Writer with advanced expertise in Atlassian Confluence and Jira to support documentation, knowledge management, and workflow management across complex technical programs. The ideal candidate will create clear, user-focused documentation, maintain enterprise knowledge bases, and ensure content aligns with evolving business and technical requirements. This role requires hands-on experience designing and administering Confluence spaces, managing page hierarchies, templates, and macros, and leveraging Jira to track documentation activities, requirements, and project progress. The Technical Writer will collaborate with engineers, product managers, cybersecurity professionals, AI practitioners, and other stakeholders to develop accurate, reusable, and accessible documentation that improves organizational efficiency and knowledge sharing. The successful candidate should also possess working knowledge of Artificial Intelligence (AI) technologies and Defensive Cyber Operations (DCO) to support documentation for cybersecurity, automation, and emerging technology initiatives.

Key Responsibilities

• Create, edit, review, and maintain technical documentation, including user guides, standard operating procedures (SOPs), technical manuals, knowledge articles, process flows, training materials, and system documentation.
• Design, administer, and optimize Confluence spaces, page structures, templates, metadata, and macros.
• Use Jira to manage documentation backlogs, track deliverables, support Agile projects, and coordinate with cross-functional teams.
• Gather requirements and information from subject matter experts, engineers, cybersecurity personnel, product teams, and business stakeholders.
• Develop reusable documentation frameworks and content libraries to improve consistency and efficiency.
• Translate complex technical, cybersecurity, and AI concepts into clear, concise materials for technical and non-technical audiences.
• Maintain documentation governance, version control, review cycles, and content lifecycle processes.
• Support audits, compliance requirements, and process improvement initiatives.
• Document AI systems, workflows, governance processes, automation capabilities, and business use cases.
• Develop and maintain documentation supporting Defensive Cyber Operations (DCO), Security Operations Center (SOC) activities, incident response, vulnerability management, security monitoring, and cyber defense initiatives.
• Create cybersecurity playbooks, procedures, and operational documentation that align with security policies and industry best practices.

Required Qualifications

• 5+ years of technical writing experience supporting IT, software development, engineering, cybersecurity, or enterprise programs.
• Advanced expertise with Atlassian Confluence, including space administration, templates, macros, content architecture, and knowledge management practices.
• Advanced experience using Jira for workflow management, project tracking, and Agile development support.
• Demonstrated ability to create high-quality technical documentation from information gathered from multiple stakeholders.
• Strong understanding of the Software Development Lifecycle (SDLC), Agile methodologies, and documentation best practices.
• Working knowledge of Artificial Intelligence (AI), machine learning concepts, and AI-enabled productivity tools.
• Familiarity with Defensive Cyber Operations (DCO), cybersecurity principles, security monitoring, incident response, vulnerability management, and SOC functions.
• Exceptional written, verbal, analytical, organizational, and editing skills.
• Required Certification CompTIA Security+ (current and active).

Preferred Qualifications

• Experience supporting cybersecurity, DevSecOps, cloud, AI, or federal/DoD programs.
• Experience documenting cloud environments (Azure, AWS, or Google Cloud).
• Familiarity with SIEM, EDR, vulnerability assessment, and cyber defense technologies.

Security Clearance

• TS/SCI required