Summary of the Technical Writer job at Crest Industries

DIS-TRAN Steel is looking to add a Technical Writer to the Marketing team in Pineville, Louisiana.

This is a great opportunity for a curious, detail-oriented writer who enjoys learning how complex products and processes work and then making that information useful to others. You will work directly with engineers, operations leaders, quality professionals, sales teams, trainers, and other subject-matter experts to create content that helps customers understand our capabilities, supports employees in their work, and strengthens the DIS-TRAN Steel brand.

The Technical Writer develops both external technical content and internal documentation - from articles, white papers, case studies, and product materials to training resources, work instructions, and standard operating procedures. The right candidate can ask thoughtful questions, organize complicated information, protect technical accuracy, and adjust the message for both technical and nontechnical audiences.

CORE COMPETENCIES:

• Implementing Vision and Values: Keeps the organization's vision and values at the forefront of decision-making and action.

• Safety Orientation: Recognizes conditions that affect employee safety, takes responsible action, and promotes safety throughout the organization.

• Customer Focus: Works to understand the needs of internal and external customers and provides clear, accurate, and useful solutions.

• Contributing to Team Success: Works cooperatively with others and supports shared goals across teams and functions.

• Quality Orientation: Protects the accuracy, consistency, readability, and usefulness of technical content and documentation.

• Work Ethic: Maintains and promotes ethical, professional, and organizational standards in all business activities.

• Continuous and Applied Learning: Actively builds knowledge of products, processes, customers, technologies, and industry topics and applies that learning on the job.

• Productivity Orientation: Plans and completes assignments, review cycles, and projects according to agreed priorities and deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Technical Content and Storytelling

• Interview engineers, operations leaders, quality professionals, sales personnel, trainers, executives, and other subject-matter experts to capture and translate technical knowledge.

• Develop technical articles, white papers, case studies, product and capability content, frequently asked questions, website content, and industry publications.

• Create and maintain technical sales and customer-support materials in partnership with Marketing, Sales, and Business Development.

• Translate complex technical concepts into clear, accurate, audience-appropriate content without losing the meaning behind the information.

• Organize content using effective structures, terminology, examples, references, and supporting visuals that improve understanding and usability.

Internal Documentation and Knowledge Sharing

• Support the development and maintenance of training materials, process documentation, work instructions, standard operating procedures, and other internal knowledge resources.

• Work with process owners and technical personnel to understand required tasks, sequences, controls, terminology, user needs, and supporting information.

• Develop documentation that helps employees find information and understand or perform assigned processes consistently.

• Help capture knowledge for new, changing, or specialized processes when information is incomplete or spread across multiple sources.

Research Review and Content Standards

• Research utility-industry topics, technologies, regulations, market developments, customer challenges, and other approved subjects to support relevant content.

• Review technical content for accuracy, consistency, terminology, readability, usability, and alignment with DIS-TRAN Steel brand and communication standards.

• Establish and maintain approved technical content standards, terminology, templates, style guidance, and documentation practices.

• Coordinate technical review and approval with the appropriate subject-matter experts before content is published or distributed.

• Maintain organized source materials, references, approvals, review comments, revisions, and final documentation.

Creative Partnership and Publishing

• Partner with Creative Services to translate technical information into diagrams, graphics, presentations, videos, and other visual formats.

• Prepare content briefs, technical explanations, labels, captions, and review feedback for visual and multimedia deliverables.

• Partner with the Marketing Administrator to publish and distribute approved technical content through the website, email, and other digital channels.

• Support repurposing approved technical content across formats and channels while preserving accuracy, context, and brand consistency.

REQUIREMENTS FOR TECHNICAL WRITER:

Required Skills

• Bachelor's degree in Technical Communication, Communications, English, Engineering, Journalism, Marketing, or a related field preferred; equivalent relevant experience will be considered.

• Three to five years of experience in technical writing, technical communications, documentation, engineering communications, manufacturing communications, or a related field preferred.

• Demonstrated ability to understand complex information and communicate it clearly to technical and nontechnical audiences.

• Strong interviewing, research, writing, editing, proofreading, and information-organization skills.

• Ability to collaborate effectively with engineers, operations professionals, executives, and other subject-matter experts.

• Strong attention to detail and commitment to technical accuracy, consistency, and follow-through.

• Ability to manage multiple assignments, review cycles, stakeholders, and deadlines.

• Proficiency with Microsoft 365 and the ability to learn content-management, collaboration, document-control, and other business applications.

Preferred Skills

• Experience in manufacturing, engineering, utilities, energy, infrastructure, or another technical industry.

• Experience developing both external technical content and internal documentation.

• Experience writing technical articles, white papers, case studies, product or capability content, training materials, work instructions, or standard operating procedures.

• Experience managing structured review, approval, revision, and publication workflows with multiple subject-matter experts.

• Experience collaborating with designers or multimedia professionals on diagrams, graphics, presentations, videos, or other visual content.

• Familiarity with content-management systems, document-management systems, version control, or technical-authoring tools.

WHY JOIN DIS-TRAN STEEL:

At DIS-TRAN Steel, your work will help turn decades of engineering, manufacturing, and industry knowledge into content people can actually use. You will have the opportunity to learn from experts across the business, make complex information easier to understand, and create resources that support customers, employees, training, sales, and the long-term growth of the organization.

This role offers variety, visible impact, and exposure to the people and processes behind the infrastructure that powers communities. It is a strong fit for a writer who wants meaningful work, values accuracy, and enjoys connecting technical expertise with the people who need it.

BENEFITS

• Medical, Prescription, Dental, and Vision Coverage

• Life Insurance

• Short-Term and Long-Term Disability

• 401(k) with Company Match

• Paid Time Off

• Paid Holidays

• Cafeteria Plan

• Corporate Fitness Program

THE WORK ENVIRONMENT: