Summary of the Head of Brand Strategy and Governance job at EQ Bank
EQ Bank is hiring a Head of Brand Strategy and Governance. Based in Toronto, Canada. Working arrangement: Hybrid.
About EQ Bank
EQ Bank is the digital banking arm of Equitable Bank, a Canadian Schedule I bank. It offers personal banking products including high-interest savings accounts, GICs, and payment services entirely online, with no physical branch locations.
Head of Brand Strategy and Governance job description
Join a Challenger
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The Core Responsibilities
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Lead EQ Bank’s enterprise brand strategy system, including positioning, purpose, promise, personality, voice, messaging principles, master brand role and long-term agenda to build one of Canada’s most distinctive challenger banking brands.
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Own brand architecture across products, propositions, partnerships, channels and future business areas so customers and internal teams can understand the portfolio clearly.
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Lead naming, nomenclature and taxonomy decisions, including naming principles, decision trees, evaluation criteria, approval paths and documentation of final decisions.
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Develop and maintain the brand governance operating system, including standards, decision rights, review forums, approval pathways, exception processes, training materials, templates and practical tools.
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Build adoption mechanisms for the brand system, including central guidance, reusable assets, stakeholder enablement, training, governance communications and measurement of compliance or drift.
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Guide claims, hierarchy, messaging, verbal identity, design-system principles and brand experience decisions so the organization can move quickly without creating confusion or inconsistency.
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Partner with Product, Marketing, UX, Technology, Legal, Compliance, HR, Communications, Partnerships and business leaders to embed brand strategy into customer and employee experiences.
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Lead partner-brand governance for co-branded work, ensuring EQ Bank builds its own equity while respecting partner requirements and standards.
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Translate customer insight, competitive context, brand health data, business priorities and regulatory considerations into clear recommendations for senior stakeholders.
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Review priority brand work and provide counsel that improves clarity, consistency, customer understanding, strategic fit, risk management and the ambition to make banking feel more useful, human and distinctive.
Let's Talk About You
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University degree or college diploma in marketing, business, communications, design strategy or a related field is required.
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Minimum 5 years of progressive work experience in brand strategy, brand management, brand architecture, naming, governance, planning, consulting, or enterprise brand transformation.
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Minimum 3 years of experience influencing senior stakeholders and leading cross-functional work; people management experience is preferred.
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Advanced knowledge of brand strategy, brand architecture, naming, nomenclature, taxonomy, verbal identity, governance, customer experience, design systems, integrated marketing and brand measurement.
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Working knowledge of financial services, regulated categories, digital banking, partnerships, compliance review, customer experience or complex product portfolios is an asset.
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Strong ability to use customer, market, competitor and brand health evidence to create clear strategic recommendations.
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Strong ability to diagnose ambiguity, create structured decision processes, simplify complex issues, write clearly and translate strategy into usable tools.
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Advanced communication skills, including preparing executive materials, facilitating decision meetings, influencing cross-functional teams, providing strategic counsel and delivering clear guidance to senior stakeholders.
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Strong judgment, collaboration, stakeholder management, analytical thinking, attention to detail and comfort creating order without slowing the business down or diluting challenger-brand ambition.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.
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