Summary of the People Operations & Community Specialist job at Paula's Choice Skincare

How you’ll have an impact at Paula’s Choice: At Paula's Choice, we believe that people are at the heart of everything we do. As a People & Culture Operations Specialist, you'll play a key role in fostering an engaging and inclusive workplace culture, ensuring employees feel connected, valued, and supported.

You'll help cultivate an exceptional employee experience across three fronts: keeping our Seattle office running smoothly, supporting core People & Culture generalist and administrative functions, and driving the community-building efforts that bring our culture to life. This is a hands-on, high-visibility role that touches nearly every part of the employee lifecycle, making it an ideal starting point for someone looking to grow their career in People & Culture. This role is perfect for a proactive, detail-oriented individual who is passionate about employee engagement, workplace culture, and operational excellence.

As a People Operations & Community Specialist, a typical day might include a mix of the following:

Office & Workplace Experience

• Manage the Seattle office environment to ensure a welcoming, organized, and productive workplace, including maintaining common areas, coordinating furniture and workspace needs, and supporting a positive visitor experience.
• Serve as the primary point of contact for facilities management, office moves, and workspace reconfigurations.
• Submit and track maintenance requests, coordinate repairs and vendors, and manage related logistics.
• Coordinate logistics for meetings, training sessions, and company events, both virtual and in-person, including scheduling, catering, venue preparation, and materials management.
• Manage office supplies and workplace resources, ensuring timely ordering, inventory management, and restocking.
• Support workplace health, safety, and security programs by coordinating fire drills, maintaining safety compliance requirements, partnering with building management on emergency procedures, and managing employee access badges.
• Oversee office mail, shipping, and deliveries, ensuring the efficient receipt, distribution, and shipment of correspondence, packages, and equipment.

Employee Experience & Culture

• Support People & Culture programs and initiatives that enhance employee engagement, well-being, inclusion and belonging, and Employee Resource Groups (ERGs).
• Plan and coordinate employee engagement opportunities, including community volunteer events, team celebrations, recognition programs, and office-based activities.
• Partner with leaders and cross-functional teams to identify opportunities to strengthen culture, foster collaboration, and improve the employee experience.
• Manage employee swag and gifting programs, including new hire welcome kits, service anniversaries, milestone celebrations, recognition initiatives, and company-wide gifts.
• Source, order, and distribute swag and gifts while managing vendor relationships, inventory levels, and budget considerations.
• Coordinate employee recognition programs, including service anniversaries, birthdays, employee milestones, and appreciation initiatives.
• Support the administration and promotion of employee feedback and engagement programs, including pulse surveys and company-wide engagement surveys.
• Assist with internal communications that promote company culture, celebrate achievements, and keep employees informed about People & Culture programs and events.

People & Culture Administrative Support

• Own team expense management, including vendor coordination, purchase orders, budget tracking, expense reporting, invoice review, and approvals.
• Serve as the employee-facing point of contact for questions related to office operations, parking, HR processes, and company programs.
• Own the promotion, internal transfer, and offer letter process — drafting documentation, tracking approvals, and ensuring alignment with policy across management and People & Culture.
• Own the end-to-end onboarding lifecycle for new hires, from offer acceptance through the first week of employment, ensuring a compliant, engaging, and well-coordinated experience.
• Support internal communications by drafting decks, announcements, and newsletters, maintaining People & Culture content on company platforms, and sharing key updates.
• Maintain accurate employee records, onboarding checklists, and documentation within confidential People & Culture files and systems.
• Manage company LinkedIn posting supporting building our employer value proposition
• Other responsibilities as assigned by your manager.

The Details:

• Location: On-site, Seattle, WA Headquarters
• Hours: Full-Time; Typical business hours with some flexibility required
• Physical Requirements: Ability to handle long periods of screen time & sitting
• Travel Requirements: Possible local travel

What you’ll bring to the table:

• 1 to 3 years of experience in HR, office administration, hospitality, coordination, or another people-focused role.
• A genuine interest in building a career in People & Culture.
• A reliable, dependable, and proactive approach to work.
• Strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities.
• A solutions-oriented mindset, with the ability to troubleshoot issues, identify practical solutions, and keep things running smoothly.
• Excellent written and verbal communication skills, with a warm, professional, and service-focused demeanor.
• Sound judgment and discretion when handling sensitive and confidential employee information.
• Proficiency with Microsoft Office; experience with HRIS, onboarding, or people systems is a plus but not required.
• A collaborative, service-oriented attitude and enthusiasm for creating a positive employee experience and workplace culture.

What we offer you*:

• A robust benefits package including health, vision, dental, retirement and more
• Flexible spending account, Employee assistance program
• Fitness perks, meditation app membership, and more
• Product samples and discounts

*Please note these benefits are only available to full-time Paula's Choice employees.

Note: At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements.

Approximate Salary Range Based on Experience and Location:

$70,000 - $77,000 USD/annually

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