Summary of the Medical Assistant/Community Outreach & Engagement (Bilingual: Spanish) job at podhealth

About us:

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are. 
Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.

 
At POD Health, we strive to make healthcare personal, proactive, and accessible for all.                 

Schedule: Monday - Friday 9:00 AM - 5:00 PM (and after hours as needed to attend community events)

Location: South Florida, must live within an hour distance of Ft Lauderdale, Miami, Palm Beach and Boca Raton.

(This is a field-based position that requires attending community events and outreach activities. When there are no scheduled events, you will be able to work remotely from home.)

Position Summary:  The Medical Assistant will play a dual role in providing support to a team of nurses and nurse practitioners in delivering exceptional patient care, as well as attending community events with Marketers. The role Medical Assistant clinical portion of the role involves monitoring patient vital signs remotely through dashboards, accurately documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance with the RPM program and healthcare regulations.  The marketing portion of the role entails attending community events with Marketers in the South Florida area as needed.

Key Responsibilities: 

• Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care. Act as a liaison between patients and care teams to ensure continuity of care across RPM and CCM services.
  
• Address alerts on the dashboard and promptly communicate with patients as needed.
  
• Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
  
• Remind patients to take required measurements and accurately document the results in patient charts.
  
• Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
  
• Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system.
  
• Manage incoming and outgoing calls to patients, addressing inquiries, monitoring vital signs through RPM dashboards, and escalating cases to Nurse Practitioners when necessary. Ensure all patient interactions are documented in the EMR system and follow up with patients to encourage adherence to their care plans.
  
• Perform data entry tasks in Salesforce, including closing opportunities and monitoring opportunities in the system.
  
• Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
  
• Use EMR systems, specifically Advanced MD, and CCIQ to input and manage patient data and information.
  
• Verify patient insurance coverage and obtain prior authorizations as required.
  
• Schedule virtual patient appointments with Nurse Practitioners, coordinating with patients and the healthcare team.
  
• Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.
• Community Outreach & Engagement
  • Participate in local community events, health fairs, senior expos, wellness programs, and other community-based initiatives throughout the South Florida area.
  • Represent the organization professionally at community events, serving as a friendly and knowledgeable resource for seniors, families, caregivers, and community organizations.
  • Support community outreach initiatives designed to increase patient engagement, generate new patient opportunities, and strengthen the organization's presence within the local market.
  • Assist with post-event follow-up by collecting appropriate contact information, documenting potential patient inquiries, and coordinating with the appropriate internal team members.

Required Qualifications:

• High School Diploma or GED.
• 1-2 years of relevant experience in a healthcare setting or medical practice.
• Bilingual in Spanish is required.
• Strong grasp of patient care procedures and medical terminology.
  
• Excellent interpersonal skills to effectively interact with patients and healthcare professionals.
  
• Strong organizational skills to manage patient records and appointment scheduling.
  
• Exceptional customer service skills to provide empathetic and supportive patient interactions.

Preferred Qualifications:

• College Degree a huge plus.
• Medical Assistant Certification is highly preferred.
• Proficiency in using EMR systems, experience in AdvancedMD a plus.

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
  
• Professional development opportunities
• Mission-driven work in an innovative healthcare space
• Travel Reimbursement for Mileage and Tolls